Shipping policy

At Seborah, we place great importance on clear, transparent, and reliable delivery. Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Area

We currently deliver to the United States only. Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout. Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

3. Order Processing Time

All orders are processed within 1 to 2 business days. (Valid Monday to Friday, excluding public holidays.)

Orders received on weekends or public holidays will be processed on the next working day.

4. Shipping Time

Once processed, your order will be shipped from our logistics center in Traverse City, Michigan. The average delivery time within the United States is:

3 to 7 business days (Monday to Friday)

Shipping time may vary due to:

Seasonal demand
Logistics or transport capacity
Weather or carrier disruption
Public holidays
High order volume during warehouse sales

5. Total Estimated Delivery Time

Total delivery time includes:

Processing time: 1 to 2 business days
Shipping time: 3 to 7 business days

Estimated total: approximately 4 to 9 business days from the date of purchase.

Please note: These are estimates. External factors may affect delivery times. Our logistics team continuously monitors all shipments.

6. Shipping Costs

Shipping is completely free on all orders. There are no additional shipping or handling fees. Applicable state and local sales tax is calculated and displayed at checkout.

7. Secure Payment Options

We offer secure, SSL-encrypted payment methods:

Visa
Mastercard
Discover
American Express
Apple Pay
Google Pay

All payments are processed securely through our payment service provider.

8. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking link.

You can track your delivery at any time using the link in that email.

Please note: Tracking updates usually appear within 24 hours after the package has left the warehouse.

9. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address:

The package may be returned to us
We will contact you to clarify
We offer redelivery or a suitable solution

Please check your delivery address carefully at checkout.

10. Delivery Confirmation

Once a package has been marked as delivered by the delivery service, the delivery is considered complete.

If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.

11. Contact

Email: support@seborah.com
Tel: +31 6 12768301