Frequently Asked Questions

What is Seborah? Seborah offers modern clothing for men and women, designed to feel confident, easy, and built to last. Each piece combines timeless shapes with contemporary details, so you get looks that work for everyday life without compromising on quality.

Do you offer free shipping? Yes, free shipping is included on every order. No minimums or hidden conditions, we simply believe that delivery should be easy and stress-free.

How long does delivery take? Orders are processed within 1–2 business days and ship from our fulfillment center in Traverse City, Michigan. Delivery usually takes another 3–7 business days, so most parcels arrive within 4–9 business days. As soon as your order is on its way, you'll receive a tracking link so you can follow its journey right to your door.

Do you ship internationally? For now, we only ship within the United States. Our focus is on offering the best possible shopping experience locally. If we expand to other regions in the future, we'll make sure our community knows first.

How much does shipping cost? Shipping is free on every order, with no minimum and no handling fees. Applicable state and local sales tax is calculated and shown at checkout, so the total you see before paying is the total you pay.

What is your return policy? Changed your mind? No problem. You have 60 days from the day your order is delivered to request a return. Just contact us at support@seborah.com and our team will guide you through the simple return process.

Do I have to pay for return shipping? No. Once your return is approved we email you a prepaid return label along with the return address, so sending it back costs you nothing. We don't charge a restocking fee either.

How long do refunds take? Once your return is received and approved, your refund is issued to the original payment method. Depending on your bank or payment provider, please allow 5 to 10 business days for the amount to appear in your account.

Do you accept exchanges? Yes, we do. If you'd like to exchange an item for a different size, simply reach out to us at support@seborah.com and we'll help you find the perfect fit.

What payment methods do you accept? We currently accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay. Every payment is securely processed through SSL-encrypted technology, so you can shop with complete confidence.

Is my personal and payment information safe? Absolutely. Protecting your privacy and payment details is one of our top priorities. Seborah never stores your sensitive card information, and our checkout is fully protected by advanced encryption.

What do I do if my order hasn't arrived? Start by checking your tracking link for real-time updates. If it's been more than 9 business days and your parcel still hasn't arrived, please contact us at support@seborah.com and we'll look into it right away.

What if my order arrives damaged or incorrect? Email us within 14 days of delivery with your order number, a short description and clear photos of the item and its packaging. We'll sort it out with a replacement, a refund, store credit or whatever fits the situation best.

Can I update or cancel my order? You can cancel within 30 minutes of placing your order. After that it has usually already gone to the warehouse and we can no longer stop it. Once it arrives you can still request a return under our 60 day policy. Get in touch as soon as possible and we'll do our best to accommodate your request.

Still need help? We're always happy to assist. Just send us an email at support@seborah.com and one of our friendly team members will get back to you shortly.

• Trading name: Seborah
• Legal business name: Seborah
• Address: 5 Canton Rd, Tsim Sha Tsui, Hong Kong
• Warehouse: 807 Airport Access Rd, Traverse City, MI 49686, United States
• Email: support@seborah.com
• Phone: +31 6 12768301

Hours: Monday to Friday: 09:00 – 17:00 (CET) Saturday: Closed Sunday: Closed