Privacy policy

We appreciate your interest in our website. Protecting your personal information is very important to us. In this privacy policy, we inform you about the type, scope, and purpose of the personal information we collect when you use our website, and about your rights under applicable United States privacy laws, including the California Consumer Privacy Act as amended by the CPRA, and comparable state privacy laws in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states.

1. Responsible Party

The entity responsible for data processing on this website is:

Seborah
5 Canton Rd
Tsim Sha Tsui
Hong Kong
Email: support@seborah.com
Telephone: +31 6 12768301

Our online store operates under the shop name Seborah and primarily supplies goods to customers in the United States.

2. Access Data / Hosting

When you visit our website, data (so-called server log files) is automatically collected, which your browser transmits to our server or to Shopify:

Visited page
Date and time
Amount of data transferred
Referrer URL
Browser type and version
Operating system
IP address (shortened/anonymized)

Purpose: Maintaining the security, stability, and functionality of our website.

Our website is operated by:

Shopify Inc.
151 O'Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Further information on Shopify's data protection practices can be found here: https://www.shopify.com/legal/privacy

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide features and improve the user experience.

Types of cookies:

Essential cookies (e.g. shopping cart, checkout functions)
Functional and statistical cookies (Shopify Analytics)
Marketing and advertising cookies

Purpose:

Essential cookies, required to operate the store and complete your order
Statistical cookies, used to understand how our website is used and to improve it
Marketing cookies, used to measure advertising performance and show relevant ads

Some of these cookies may involve sharing information with advertising partners, which certain state laws treat as a "sale" or "sharing" of personal information for targeted advertising. You can opt out at any time through the "Do Not Sell or Share My Personal Information" link in our website footer, by emailing us, or by enabling a Global Privacy Control (GPC) signal in your browser, which we honor.

You can also disable cookies in your browser at any time; however, this may lead to functional limitations.

4. Making Contact

When you contact us via our contact form or by email, we process your information solely to handle your request.

Purpose: Responding to your inquiry and providing customer support.

Data will be deleted as soon as your request has been fully processed, unless we are required to retain it for legal, tax, or accounting purposes.

5. Customer Account & Orders

When you open a customer account or place an order, we collect the following information:

Name
Billing and delivery address
Email address
Phone number (optional)
Order data

Purpose: Processing and fulfilling your order, managing your account, and providing customer service.

Data is retained in accordance with applicable commercial and tax law requirements and subsequently deleted.

6. Payment Processing

Payments are processed via Shopify Payments, a payment service provided by Shopify. For this purpose, the following data may be transmitted:

Name
Billing address
Payment details
Order information

Purpose: Processing your payment and preventing fraud.

We do not store full payment card details on our own servers. Further information can be found in Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

7. Shipping & Logistics

To deliver your order, we transmit the necessary data (name, address, and telephone number if applicable) to our warehouse and shipping partners.

Our fulfillment warehouse is located at:

807 Airport Access Rd
Traverse City, MI 49686
United States

Purpose: Picking, packing, shipping, and delivering your order.

8. Analysis & Statistics

We use basic Shopify analytics features to optimize our website (e.g., page views and visitor numbers). The data collected is aggregated and not used to identify you personally.

Purpose: Understanding website performance and improving the shopping experience.

We do not use Google Analytics, Meta Pixel, or Google Ads tracking unless you have been given the opportunity to opt out through our cookie settings.

9. Your Privacy Rights

Depending on the state you live in, you may have the following rights:

Right to know, you may request details about the categories and specific pieces of personal information we have collected about you
Right to access, you may request a copy of the personal information we hold about you
Right to correction, you may request that we correct inaccurate personal information
Right to deletion, you may request deletion of your personal information, subject to legal retention obligations
Right to opt out of sale or sharing, you may opt out of the sale or sharing of your personal information for targeted advertising
Right to limit use of sensitive personal information, where applicable
Right to non-discrimination, we will not deny you goods or services, charge you a different price, or provide a lower quality of service because you exercised your rights
Right to appeal, if we decline your request, you may ask us to reconsider

We do not knowingly sell the personal information of consumers under 16 years of age.

To exercise any of these rights, email us at support@seborah.com. We will verify your identity using the information associated with your account or order and respond within 45 days, with one extension of up to 45 additional days where permitted. An authorized agent may submit a request on your behalf with written permission.

If you believe we have not resolved your request properly, you may contact the Attorney General's office in your state. California residents may contact the California Privacy Protection Agency at cppa.ca.gov.

10. Storage Duration

Personal information is stored only as long as necessary for the purpose for which it was collected, or as required by applicable commercial, tax, and legal retention obligations. Order records are typically retained for seven years.

11. International Data Transfers

Our company is established in Hong Kong and our fulfillment operations are located in the United States. This means your personal information is processed in both places, as well as in other countries where our service providers operate, including Canada. We put appropriate contractual and technical safeguards in place with all providers who process personal information on our behalf.

Links to Our Policies

General Terms and Conditions https://seborah.com/policies/terms-of-service
Shipping Policy https://seborah.com/policies/shipping-policy
Return & Refund Policy https://seborah.com/policies/refund-policy
Privacy Policy https://seborah.com/policies/privacy-policy
Contact https://seborah.com/pages/contact