Refund policy

At Seborah, we aim to provide a transparent and straightforward shopping experience. Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 60 days of delivery, subject to the conditions below.

2. Conditions for Returns

An item is eligible for return if:

It is unused, unworn, and undamaged
It is in its original condition
All original labels and packaging are intact
The return request is submitted within the return period
The return is pre-authorized by our customer service team

Trying on items for fit (as in a retail store) is permitted. If there are visible signs of wear or damage, a reduction in value may be applied.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery so we can review and resolve the issue as quickly as possible.

To submit a report, please email support@seborah.com with:

Your order number
Clear photos of the item and the original packaging
A short description of the issue

Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided.

Claims submitted after 14 days from delivery may no longer qualify for a free replacement or refund.

4. Items Excluded from Returns

Returns are not accepted for:

Items with broken hygiene seals
Personalized or custom-made products
Items damaged through improper use
Hosiery and intimate items are non-returnable if the hygiene seal has been removed

5. Exchanges

Exchanges are offered once per order and are subject to availability.

Once an exchange has been processed, the replacement item is considered final and is not eligible for further returns, refunds, or exchanges.

6. Return Shipping

All returns are shipped to our returns warehouse in the United States.

Return shipping is free. Once your return has been approved, our customer service team will send you a prepaid returns label together with the return address. Please use the label we provide so your parcel is tracked on its way back to us.

Customers are responsible for:

Using the prepaid label supplied by our team
Ensuring the parcel is correctly addressed and adequately packaged

Seborah is not responsible for return parcels that are delayed, rejected, or lost because a different shipping method was used.

No restocking fee

We do not charge restocking fees. The amount you paid for the item is the amount you get back.

This also applies to:

Unopened packages
Parcels refused upon delivery
Parcels left unclaimed and automatically returned to us

7. Return Address

Returns must be sent only to the return address provided by our customer service team after approval. We send this address to you by email once your return is authorized. Returns sent to any other address cannot be processed.

8. How to Start a Return

To request a return, please email support@seborah.com with:

Your order number
The item(s) you wish to return
The reason for return
Clear photos (required for damaged or incorrect items)
Your full name and shipping address

You will receive instructions within 24 business hours (Monday to Friday).

9. Order Cancellations

Orders may be cancelled within 30 minutes of purchase. Once processing has begun, cancellation is no longer possible. After delivery, a return may be requested in accordance with this policy.

10. Refunds

Once your return has been received and inspected:

You will be notified of the outcome
Approved refunds are issued to the original payment method
Please allow 5 to 10 business days for the refund to be finalized by your bank or payment provider

No restocking fee is deducted from your refund. Optional insured shipping selected at checkout is non-refundable.

11. How Discounts Work When You Return Items

If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.

Discounts are recalculated based on the items you keep, not the items originally purchased.

Example: If you return items and no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.

Refunds are always based on the final qualifying order value after returns. No restocking fee applies, and return shipping remains free.

12. Store Credit

In certain cases, store credit may be offered at our discretion. Store credit is non-refundable and can only be issued once per order.

13. Failed Delivery or Incorrect Address

If an order is returned due to an incomplete or incorrect address provided at checkout:

We may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or
Offer store credit as a gesture of goodwill, depending on the condition of the returned items

If the returned items are not in their original condition, a reduction in value may apply.

14. Delivered & Lost Packages

Once a parcel is marked as delivered by the carrier, the delivery is considered complete.

Seborah cannot be held responsible for packages that are lost or stolen after confirmed delivery. However, we will assist you in contacting the carrier and investigating the issue.

If the courier provides written confirmation of loss, store credit or free reshipment will be issued once official documentation is received.

15. Policy Updates

Seborah reserves the right to update or modify this policy at any time. Changes take effect immediately upon publication on our website.

16. Contact Information

If you have any questions, our support team is happy to assist.

Email: support@seborah.com
Phone: +31 6 12768301
Contact form: https://seborah.com/pages/contact